In this week’s presentation tip video I am going to be talking about ‘How to be ready for your Q&A’ after your presentation(s).

This is an area that many presenters (novices and experienced presenters) dislike because they get very nervous but it can be very easy to deal with. Read the following and then watch the video to hear examples of what to say.

There are 3 question types that you have to deal with:

  1. Can Answer
  2. Can’t Answer
  3. Shouldn’t be Asked

Can Answer

These are everybody’s favorite questions because you have the knowledge to answer them. Follow 3 basic rules for what to do when you get these questions.

  1. Ask the person to stand up
  2. Repeat the question
  3. Confirm the answer

1. Ask the person to stand up

Ask the person who is asking the question to stand up. This is really important if you are presenting in a large room or hall. By asking them to stand up everybody will hear the question clearly including YOU.

2. Repeat the question

Before answering repeat the question back to them to make sure you fully understand what they are asking.

3. Confirm the answer

When you have given the answer confirm that you have answered their question correctly.

Can’t Answer

The next question type is ‘Can’t Answer’. Don’t let these questions frighten you, it’s very easy to deal with them.

  1. Be Honest
  2. Contact Details
  3. Contact

1. Be Honest

Don’t try to answer the question if you don’t know what the answer is. People will know and it will make you look unprofessional.

2. Contact Details

Ask the person to give their contact details (and the question) to you after the Q&A session and tell them when you will contact them again with the answer.

3. Contact

Make sure you DO contact them in the time you agreed or again you will look unprofessional.

Shouldn’t be Asked

This is the third type of question you could be asked in your Q&A session. There are three things you need to do here:

  1. Polite
  2. Steer
  3. Continue

1. Polite

Be polite even if you feel annoyed. Simply say that they have a good question but it doesn’t fit with the topic of your presentation. If you want you can suggest that you can talk after your Q&A session.

2. Steer

Steer back to your Q&A session by saying something like this: “Thanks again for your question, anymore questions?”

3. Continue

Simply continue answering questions.

To Summarize The 3 Question Types:

  1. Can Answer
  2. Can’t Answer
  3. Shouldn’t be Asked

Now go ahead and watch the video to hear examples of what to say… If you didn’t already 🙂

 

Thanks

Liam

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